Fully integrated call-centre capabilities
- Manage both inbound and outbound calls to maximise revenue generation
- Full integration ensures all data is accessible within the system and any requests are managed in real time, with no time lags or other parties involved.
- Save considerable expenses and enjoy improved efficiency. Engage does away with external standalone software that creates extra, costly and unnecessary steps in the smooth running of your call centre operation.
Manage a team
or department of staff
Whether it’s 2 or 50 people, ENGAGE’s call centre helps you to:
Manage your teams
Create a hierarchy of staff through call centre agents, team leads and managers
Track their time
Accurately track staff shifts and call durations. Reporting can systemise staff payments and other benefits.
You can easily view your team’s with time-tracking, clock-in, clock-out and breaks, allowing you to stay on top of team member’s presence and progress.
Motivate your staff
Show real-time income vs targets, where staff are the most productive
Monitor your team’s performance to ensure a thriving, productive team, see how much individuals raise and evaluate which campaigns are successful.
Track call outcomes and other automations to improve efficiency
- Monitoring call outcomes immediately within the system, ensuring data is clean and up to date. Track all activity on a donor’s account for a specified number of days after they were called to accurately see what your call triggered the donor to do within a defined window of time.
- Integrate lists to setup a campaign on key metrics. You can cover common call centre niggles like renewing soon-to-expire sponsorships, dealing with failed payments and expired credit cards at the click of button.
- Effortless automation to easily and quickly send any follow up requests your donors may have- whether it’s an email, text or letter- with one click from the system
Find out how the call centre
can provide a positive donor experience
Contact our team members for more information