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Feature Matrix

See a detailed breakdown of our key features

Feature Matrix

Donor management

Essential

Growth

Comprehensive

Address checker

Consolidated 360 donor view

In-depth account insights

Granular contact preferences

Custom forms & fields

Add organisation types

Set donor touchpoints

Merge accounts

Detailed account search criteria

Recency/Frequence Model (RFM)

Donations

Essential

Growth

Comprehensive

Set fund dimensions

Create bespoke donation items, projects or funds

Set custom pricing rules

Donation statements

Edit donation allocations

Access key payment information

Full pledge management

Card payment integration 

Payment integration - Direct debit

Cash & cheque payment integration

Agency income payment integration

Reporting

Essential

Growth

Comprehensive

Create lists across a number of entities

Connect lists to tasks

Connect lists to email services

List auto-refresh

Downloads via Excel and CSV formats

Permissions set on each list

List connection health screen

Create & share list folders

Communications

Essential

Growth

Comprehensive

Send emails from within Engage

Create unique, branded PDF templates

Send SMS messages

Configure print queues

Group print batches automatically

Set automated triggers

Set custom privacy statements

Upload shared assets

Dedicated outboxes 

Finance

Essential

Growth

Comprehensive

Advanced financial reporting

Direct Debit management

Submit Gift aid claims

Submit and approve refunds

Manage Pay in and Deposits

Direct Debit reporting

Sage & Xero converter

Storage of all transaction data

Analytics

Essential

Growth

Comprehensive

Power BI reporting across key entities

Create custom power BI reports

Set bookmarks for key reports

Custom income analysis report

Estimated future regular giving

Comparative analytics

Pin visuals to your dashboard

Set granular permissions for sharing

Data Import

Essential

Growth

Comprehensive

Create custom import templates

Import multiple entity types

Utilise pre-defined templates

Intelligent data import matching

Web integration

Create transforms 

Data verification resolve screen

Connect both CSV and JSON 

Advanced custom validation 

Task management

Essential

Growth

Comprehensive

Create new tasks

Link tasks to data types

Task assignment and sharing with team

Create bulk tasks from lists

Search all tasks in a single view

Prioritise tasks based on importance

Add notes to tasks 

Roles & permissions

Essential

Growth

Comprehensive

Set user roles

Apply permissions to roles 

Dedicated admin management

Deactivate users

Block users from future registration

Integrations

Essential

Growth

Comprehensive

Stripe

Opayo

Bambora

Worldpay

GoCardless

Smart Debit

Mailchimp

Sendgrid

Loqate

Fetchify

3CX

BACS Direct Debit (UK)

WorldLine

Square Terminal

Sponsorships

Essential

Growth

Comprehensive

Accommodate multiple sponsorship schemes

Customisable beneficiary information

Donor to beneficiary synchronisation

Fixed term vs Open sponsorships

Auto-generated PDF packs and reports

Track donations and fund balances

Generate transfer lists

Add sponsorships components

Extensive sponsorship reporting

Transfer and end sponsorships

Feedback projects

Essential

Growth

Comprehensive

Create multiple feedback schemes

Auto-generated PDF packs and reports

Final report approval checker

Customisable feedback info

Bulk instruction mechanism

Log of all events in project lifecycle

Automated allocation from the website

Call centre

Essential

Growth

Comprehensive

Manage inbound and outbound

Custom dialler for agents

Team management

Shift management

Track call durations

Income vs target tracker

Create custom campaigns

Integrated with Engage lists

Scheduled Giving

Essential

Growth

Comprehensive

Create custom scheduled giving campaigns

Custom payment dates and amounts

Set campaign date lengths 

Create custom splits (x1.5, x2, x3 etc)

Dedicated Website

Essential

Growth

Comprehensive

Dedicated Umbraco CMS 

Full integration with the Engage CRM

Multi-donation checkout

Unique block creator

Hosted on the N3O infrastructure

Regular updates on Umbraco platform

Single donations

Regular & Scheduled donations

Utilise multiple payment gateways

Integrated Crowdfunding (upcoming)

Essential

Growth

Comprehensive

Create custom fundraising pages

Direct integration and settling in Engage CRM

Donation items linked to Engage CRM

Customise fundraising page look and feel 

Dedicated donation basket

Upsell option

Administration contribution

Ability to link teams and fundraisers

Donor portal (upcoming)

Essential

Growth

Comprehensive

Donors provided a custom platform

Review donation history 

Allow donors to make custom donations

Set up regular giving plans

Review sponsorship and feedback projects

Create crowdfunding pages

Utilise a zakah calculator

Add/edit gift aid preferences

Update contact preferences

Donation widgets (upcoming)

Essential

Growth

Comprehensive

Dedicated form builder

Set custom price points

Donation items synced from Engage CRM

Upsell option

Additional admin fund selector

Multi-basket checkout feature

Add logo and custom colour schemes

Real-time integration in the Engage CRM

Case Studies

Learn why our charity partners chose Engage

Innovative technology
Care and collaboration
Accessible for all
Trusted by Charities & NGOs Worldwide
Youssef Farhat, Business Development Director, GRF

”For the Muslim charity sector in particular, Engage is innovative, with customer service and after-care that’s spot-on and responsive. It’s refreshing to see an organisation like N3O continuously looking to improve, always self-reflecting and striving to get better.
I’d much rather partner with a company like that than one stuck in the same ways for years.”

FAQs

Wondering About Something?
Explore Our FAQs for Clarity

Q: Why do onboarding costs vary?

Onboarding costs depend on factors such as data migration, data quality, integrations required, and additional features chosen. After an initial discussion, we’ll provide a tailored quote.

Q: Will updates to the system incur extra charges?

Core functionality updates are included in your monthly plan at no additional cost. However, if we develop entirely new features (e.g., call centre), there may be an additional charge, communicated in advance.

Q: Can I request new functionality that's not on your roadmap?

We regularly develop new features and have a public roadmap for charities to view and contribute to. Custom functionality may be considered for an additional fee, but approval depends on priority and feasibility.

Q: Does the price include support?

Yes, support is included at no extra cost. Our customer support team is available from 9 AM to 5 PM, Monday to Friday, for assistance with bug fixes and reasonable requests.
For organisations with an income below £250,000, support is available via email only.

Q: Do I pay monthly or annually?

Our default billing cycle is monthly via direct debit. However, you can opt to pay annually upfront, which offers a 5% discount on the yearly price.

Q: Is there a minimum term for my contract?

Yes, our minimum term is 1 year, with automatic renewal at the end of each term.

Need help picking a plan? You can always test our features for free or book a personalised demo.

See what Engage can do for your team.

Get in touch for a demo focused on your charity's needs or begin a free trial today.

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