Call Centre

Save considerable expenses and enjoy improved donor engagement with our Call Centre feature. It supports a fully functional in-house call centre and allows you to manage both inbound and outbound calls. You won’t have to rely on third-party call centre services and related tools with our integrated Call Centre module.

Enjoy quicker decision-making, quality assurance, and enhanced data security.

Features

• Integrated Call Centre Capabilities: Manage both inbound and outbound call campaigns with data accessibility within Engage CRM.
• Call Centre Team Management: Track call time and donations taken by each agent and set up an automated dialler to distribute phone numbers across your teams.
• Track Call Outcomes: Set up campaigns and measure the performance of different teams. Moreover, track the outcome of your calls and how it triggers your donors to take action.
• Automated Follow-ups: Facilitate effortless automation for sending follow-up communication (emails, texts, letters) directly from the system based on call outcomes.

Benefits

• Reduced Costs: Eliminate the need for external standalone software, reducing expenses.
• Detailed Team Performance Insights: Optimise team performance through detailed tracking and motivational insights.
• Strengthened Donor Relations through Responsive Support: Enhance donor relations by addressing their needs promptly and effectively.

Cost

This tool is available with a recurring monthly subscription fee.

Requirements

To set up the Call Centre Module in your Engage system you will need to provide us with the Call Centre Job Roles.

Setup Time Required

1-3 days to setup